Hospitality

Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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RCSU

NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Watch RCSU's Huddle with NGCOA member Jeff Murray, COO of Bishops Bay Golf and Country Club

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Announcements List

  • NGCOA Offers Members App-Based Medical and Prescription Programs with Give Virtual Care Partnership

    Comprehensive telemedicine plan covers course staff and their families NGCOA is pleased to announce its newest Smart Buy Marketplace partner, Give Virtual Care (GVC). This partnership gives NGCOA members, their employees and their families access to ... More
  • Update on Recent Credit Card Scam

    As NGCOA recently reported, our industry was recently hit by a credit card scam. To date, this scam has hit at least 15 golf courses, and resulted in more than $428,000.00 in erroneous charges tied to what appear to be robots hacking the online shopping ... More

Related Hospitality Articles

  • Takeout is a Solution to Public Safety, Not a Tax Problem By Steve Graves, President, Creative Golf Marketing As seen on CreativeGolfMarketing.com One thing that the novel coronavirus ...

  • Rethink Everything By Whitney Reid Pennell, President, RCS Hospitality Group Times of significant transition are rare in the club industry. Golf is a game of tradition and people get settled ...

  • Maximizing the Pivot: Inside Your Club’s Foodservice Operation By Ed Doyle, President, RealFood Hospitality Strategy and Design Moving in a straight-forward direction makes intuitive sense to ...

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    Training Tips for Reopening or Expanding Your Team By Whitney Reid Pennell, President, RCS Hospitality Group Training is not something you did; training is something you do.   Very ...

  • COVID-19 Impacting Golf

    Library Entry

    Golf Course Owners and Operators, The Coronavirus (COVID-19) is impacting the sports industry around the globe. For many in the golf industry, this is the time of year the brown grass from winter ...

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