Hospitality Center

Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Latest Content: Hospitality Center

Hospitality Pulse Spotlight

73% course owners agree that "exceptional customer service is the most important differentiator for their golf course..."
Browse the entire 2024 Golf Business Pulse Report:

Latest Discussions List

  • Posted in: Advocacy Alerts

    Golf Course Owners and Operators, As many of you know, one of our members, Cazenovia Golf Club, was sued by a golfer who was struck by an errant golf ball while playing the golf course. The plaintiff ...

  • Posted in: Advocacy Alerts

    UPDATE MARCH 9, 2024 - On March 9, 2024, A Texas federal judge late Friday struck down a 2023 National Labor Relations Board rule that made it harder for employers to show they are not joint employers, ...

  • Posted in: Advocacy Alerts

    Golf Business Community, On January 9, 2024, the Department of Labor unveiled the final Independent Contractor Rule , maintaining its structure from the initial proposal in March 2022 . The ...