Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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WATCH: See how NGCOA members can take advantage of exceptional hospitality and training videos courtesy of RCSU.

Announcements List

  • Your Golf Course May Be Eligible for up to Hundreds of Thousands of Dollars in Tax Credits

    NGCOA's Newest Smart Buy Partner Helps Businesses with ERTC Calculation and Filing   NGCOA has just partnered with Rockerbox to help golf courses determine if they're eligible for the Employee Retention Tax Credit (ERTC) program. These credits are ... More
  • Pellucid Corp.’s Golf Market Research Center Becomes NGCOA’s Latest Member Benefit

    The NGCOA is pleased to announce Pellucid Corp. as its latest corporate partner. Through this partnership, Pellucid’s Golf Market Research Center (GMRC) will be available to NGCOA members at a reduced price through the NGCOA Smart Buy Marketplace. Pellucid will also share ... More

Related Hospitality Articles

  • As seen in Golf Business May/June 2021  By Steve Eubanks: Sometimes it’s as easy as opening a door. Or creating one. Throughout the lockdowns in California, which extended longer than a full year ...

  • As seen in Golf Business March/April 2021  By Scott Kauffman: For decades, the pizza business has been at the forefront of food-service innovation. Of course, one of the original delivery-service ...

  • By Whitney Reid Pennell, President, RCS Hospitality Group  When we think of first impressions, our brains naturally default to how we greet our members and customers-- ...

  • As seen in Golf Business March/April 2021  By Scott Kauffman: Most Northern golf facilities are still in hibernation mode this time of year and slowly coming back to life for business. Sure, some operations ...

How to Access RCSU Live!

RCSU Live! is a weekly mentoring program with some of the most sought after experts, discussing quick training concepts and relevant industry points of interest... available to NGCOA members! 

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