Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Related Hospitality Articles

Latest Discussions List

  • Posted in: Advocacy Alerts

    Thanks for the information on this. This has definitely become a very large issue. I have encouraged members to not pay their bills by credit card, but to use ACH for payment. I would say that a good ...

  • Posted in: Advocacy Alerts

    Golf Course Owners and Operators, On May 4, 2022, the Senate Judiciary Committee held a full committee hearing , "Excessive Swipe Fees and Barriers to Competition in the Credit and Debit Card ...

  • Posted in: Advocacy Alerts

    I apologize and thank David Norman for catching my error. The dates for NGD are May 10-11. RONNIE C MILES Senior Director of Advocacy National Golf Course Owners Association (NGCOA) 291 ...