Hospitality Center

Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Latest Content: Hospitality Center

Hospitality Pulse Spotlight

2 in 3 course owners agree that "golf facilities need to focus more on providing alternatives to the traditional 18 hole round..."
Browse the entire 2022 Golf Business Pulse Report:

Latest Discussions List

  • Posted in: Advocacy Alerts

    Thanks Jeff ------------------------------ Ronnie Miles Senior Director of Advocacy NGCOA Daniel Island SC [843-471-2714] ------------------------------

  • Posted in: Advocacy Alerts

    We have been using the Solo Rider cart for approximately 15 years. In fact we have two that we use now. They cost twice as much as a regulars cart if you have the tilt seat. But there is a federal tax ...

  • Posted in: Advocacy Alerts

    Here is the Single Rider Golf Cart Checklist form is attached. ------------------------------ Ronnie Miles Senior Director of Advocacy NGCOA Daniel Island SC [843-471-2714] ------------------------- ...