Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Related Hospitality Articles

Hospitality Pulse Spotlight

2 in 3 course owners agree that "golf facilities need to focus more on providing alternatives to the traditional 18 hole round..."
Browse the entire 2022 Golf Business Pulse Report:

Latest Discussions List

  • Posted in: Advocacy Alerts

    Following!  We are considering putting a range in and would like to do something on the smaller side . . . has anyone done one with nets at approx 100-150  yards and had happy customers? ------------------------------ ...

  • Posted in: Advocacy Alerts

    To those of you that own or recently renovated your driving range can you send me any fresh ideas. My plan is new nets and poles, lighting and bays with a new servant ball dispenser machine coming out ...

  • Posted in: Advocacy Alerts

    Hello NGCOA Family, Does anyone have any 'experience shares' with this program working well for you? I am specifically aiming to apply to get two (2) of these Visas to be Full-Time Turf Care employees ...