Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.


How to Access RCSU Live!

RCSU Live! is a weekly mentoring program with some of the most sought after experts, discussing quick training concepts and relevant industry trends... available to NGCOA members!

Related Hospitality Articles

  • By Whitney Reid Pennell, President, RCS Hospitality Group  Everyone, no matter what, has dealt with some sort of stress. Whether it be studying for a big ...

  • By Whitney Reid Pennell, President, RCS Hospitality Group  In the book, My Antonia, a story is told about a Russian wedding party in sleighs who are attacked by a huge pack of wolves. ...

  • As seen in Golf Business July/August 2021  By Steve Eubanks: There’s one great way to get people buying more pre-round beverages: Make them check in for golf at the bar. That is exactly what happens ...

  • By Whitney Reid Pennell, President, RCS Hospitality Group  You read that right. It's not always all about the members. It's true that your members, the experiences ...

Latest Discussions List

  • Posted in: Advocacy Alerts

    Wendy, Each state's labor laws differ. Here is how Michigan courts have ruled on this question; The Michigan Courts have said that an independent contractor is one who, "carrying on an ...

  • Posted in: Advocacy Alerts

    How are you applying this to caddies?  Although traditionally caddies are considered independent contractors, it seems that there is a reluctance to bring them on as employees. ------------------------------ ...

  • Posted in: Advocacy Alerts

    Don, On the surface, if the work is performed while off duty and scheduling and payment arrangements are not executed as part of your business services, then this arrangement may be considered outside ...