Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Related Hospitality Articles

Hospitality Pulse Spotlight

2 in 3 course owners agree that "golf facilities need to focus more on providing alternatives to the traditional 18 hole round..."
Browse the entire 2022 Golf Business Pulse Report:

Latest Discussions List

  • Posted in: Advocacy Alerts

    Golf Course Owners and Operators, From time to time, NGCOA will receive calls and emails from owners or operators reporting news that requires us to inform and educate the golf community. For example, ...

  • Posted in: Advocacy Alerts

    UPDATE - The Department of Labor has reported its intention to release the Overtime Rule for Exempt Employees in October 2022. They plan to release a new rule titled "Defining and Delimiting the Exemptions ...

  • Posted in: Advocacy Alerts

    Golf Course Owners and Operators, With the new administration, we have been reading more and more about the Department of Labor cracking down on the misclassification of employees. The golf and club ...