Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.
NGCOA members get free virtual training from RCSUniversity (login required)
Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience
Ask other owners and operators about their approach to hiring and training
Peruse public and NGCOA-exclusive documents relevant to your business
As seen in Golf Business January/February 2022 By Sally J. Sportsman: Except for three months at the start of the pandemic, Omni Mount Washington Resort, in Bretton Woods, New Hampshire, has been open ...
By Doug McPherson, Contributor, Golf Business Some call it the big quit, others call it the great resignation – these are terms for the ongoing trend of ...
By Whitney Reid Pennell, President, RCS Hospitality Group Everyone, no matter what, has dealt with some sort of stress. Whether it be studying for a big ...
By Whitney Reid Pennell, President, RCS Hospitality Group In the book, My Antonia, a story is told about a Russian wedding party in sleighs who are attacked by a huge pack of wolves. ...
Golf Course Owners and Operators, From time to time, NGCOA will receive calls and emails from owners or operators reporting news that requires us to inform and educate the golf community. For example, ...
UPDATE - The Department of Labor has reported its intention to release the Overtime Rule for Exempt Employees in October 2022. They plan to release a new rule titled "Defining and Delimiting the Exemptions ...
Golf Course Owners and Operators, With the new administration, we have been reading more and more about the Department of Labor cracking down on the misclassification of employees. The golf and club ...