Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.
NGCOA members get free virtual training from RCSUniversity (login required)
Watch RCSU's Huddle with NGCOA member Jeff Murray, COO of Bishops Bay Golf and Country Club
Ask other owners and operators about their approach to hiring and training
Peruse public and NGCOA-exclusive documents relevant to your business
Rethink Everything By Whitney Reid Pennell, President, RCS Hospitality Group Times of significant transition are rare in the club industry. Golf is a game of tradition and people get settled ...
Maximizing the Pivot: Inside Your Club’s Foodservice Operation By Ed Doyle, President, RealFood Hospitality Strategy and Design Moving in a straight-forward direction makes intuitive sense to ...
Training Tips for Reopening or Expanding Your Team By Whitney Reid Pennell, President, RCS Hospitality Group Training is not something you did; training is something you do. Very ...
Golf Course Owners and Operators, The Coronavirus (COVID-19) is impacting the sports industry around the globe. For many in the golf industry, this is the time of year the brown grass from winter ...
For Inside Golf Business this week, Alex Trujillo, senior sales manager for FlightScope, follows up the cover feature from the September 2019 issue of Golf Business magazine ( golfbusiness.com ), which ...