Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.
NGCOA members get free virtual training from RCSUniversity (login required)
Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience
Ask other owners and operators about their approach to hiring and training
Peruse public and NGCOA-exclusive documents relevant to your business
As seen in Golf Business May/June 2021 By Steve Eubanks: Sometimes it’s as easy as opening a door. Or creating one. Throughout the lockdowns in California, which extended longer than a full year ...
As seen in Golf Business March/April 2021 By Scott Kauffman: For decades, the pizza business has been at the forefront of food-service innovation. Of course, one of the original delivery-service ...
By Whitney Reid Pennell, President, RCS Hospitality Group When we think of first impressions, our brains naturally default to how we greet our members and customers-- ...
As seen in Golf Business March/April 2021 By Scott Kauffman: Most Northern golf facilities are still in hibernation mode this time of year and slowly coming back to life for business. Sure, some operations ...