Hospitality Center

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Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.


How to Access RCSU Live!

RCSU Live! is a weekly mentoring program with some of the most sought after experts, discussing quick training concepts and relevant industry trends... available to NGCOA members!

Related Hospitality Articles

Latest Discussions List

  • Posted in: Advocacy Alerts

    Yes it does. Thanks so much. Our golf course is right along a River and we have water that runs off public land, through our course and into the River. We need to do some maintenance work at some point ...

  • Posted in: Advocacy Alerts

    Jamy Thank you for your question. Sometimes we forget we always have new owners entering our community and may not be aware of some pre-established policies. The Waters of the US Rule is a complex ...

  • Posted in: Advocacy Alerts

    I am sorry but I am not familiar with this rule.  Can you provide a brief summary?  thanks so much! Jamy ------------------------------ Jamy Rankin Owner/Director of Operations River Forest Country ...