Hospitality

Hospitality Center

Hospitality is the cornerstone of an outstanding customer experience. A robust training program can ensure excellent service, reduce staff turnover, and offer your employees a path for confidence, growth and recognition.

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RCSU

NGCOA members get free virtual training from RCSUniversity (login required)

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employee retention

RCSU Webinars on Demand

Get Service Elevation Training for Golf Course Facilities and enhance the customer service experience

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discuss hospitality issues

Discuss hospitality with your peers

Ask other owners and operators about their approach to hiring and training

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ngcoa resource library

Resource Library

Peruse public and NGCOA-exclusive documents relevant to your business

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Hospitality Center Videos

Watch as Whitney Pennell, RCSU President, and Jay Karen, NGCOA's CEO, reveal how NGCOA members can take advantage of exceptional (and award-winnning!) hospitality and virtual training videos courtesy of RCSU and RCS Hospitality Group.
From CGCOA's "16 Award-Worthy Tips for Maintaining the Golf Boom" – Mike Woods, PGA, Director of Golf, Haggin Oaks Golf Complex, shares a unique customer service approach (also improving revenue!) in a recent California Golf Course Owners Association webinar.

Latest Content: Hospitality Center

Hospitality Pulse Spotlight

73% course owners agree that "exceptional customer service is the most important differentiator for their golf course..."
Browse the entire 2024 Golf Business Pulse Report:

Latest Discussions List

  • Posted in: Advocacy Alerts

    UPDATE on FTC's Non-Compete Clause Rule - On July 3, 2024, a Texas federal judge put the Federal Trade Commission's rule banning noncompete agreements on hold for a challenge of the regulation being ...

  • Posted in: Advocacy Alerts

    Golf Business Advocates We just received this update from the Office of Advocacy from the Small Business Association that we wanted to share with you. NGCOA has been working with the SBA on this ...

  • Posted in: Advocacy Alerts

    Golf Industry Advocates, In June 2024, the U.S. District Court for the Eastern District of Texas considered a motion from Texas to block the Department of Labor's (DOL) new overtime rule, which ...