Videos & Episodes

The Golf Business LIVE series of webinars, webcasts and live updates from NGCOA will cover the latest happenings in the golf industry, share informative content as it relates to the success of your golf course operations, and offer an interactive question and answer session with attendees. Contact Taylor Wall (twall@ngcoa.org), NGCOA's Sr. Director of Education, with any questions, comments or topic recommendations regarding the Golf Business LIVE series!

Browse ALL of our playlists, webinars and more... and be sure to SUBSCRIBE to NGCOA's YouTube channel so you'll be the first to know when new content is added!

Latest Episode of Golf Business LIVE:

Recent Episodes of Golf Business LIVE:

December 1, 2021

It's the final Golf Business LIVE of 2021! NGCOA's Executive Board (Steve Graybill, Tom Brooks, Cathy Harbin and Kathy Aznavorian) joined Jay Karen and Don Rea, PGA to recap the year that was for the golf industry and dive into some key issues they're noticing locally and nationally as we head into 2022!

October 13, 2021

Are you ready for a deep dive into the data encompassing the complete golf experience? Jay Karen and Don Rea, PGA welcome self-described "golf nut and data nerd" Lou Stagner, who has made waves across Twitter through his popular feed @LouStagner by spotlighting golf/golfer trends, crunching critical distance and equipment data, and much more. He shares his renowned golf industry insights.

September 8, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, cover the stories and trends making waves across the golf industry. Plus, there's no one-size-fits-all approach when it comes to operating a golf business! We welcome a power panel of dynamic golf course owners who oversee different types of facilities, each with their own unique regional, seasonal and operational challenges. Allison George, Rock Lucas, Del Ratcliffe and Whitey O'Malley tackle the major issues facing golf businesses and take questions live on the air... so you can take strategies and solutions to apply at your course!

August 18, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, cover the stories and trends making waves across the golf industry and welcome special guest Craig Kessler, SCGA's Director of Governmental Affairs. California boasts an incredibly diverse collection of golf facilities. With some Golden State legislative challenges making national headlines, we analyze these issues with Craig and find out what courses from coast to coast could potentially need to be on the lookout for.

July 14, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, cover the stories and trends making waves across the golf industry and welcome special guest Mike Whan, who has officially taken the helm as USGA's CEO for a can't-miss conversation about his vision for golf's future, breaking down the financial barriers of playing golf, prize money equality across their championships for men and women, and much more!

June 23, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, welcome special guest Jim Beatty, Editor of the African American Golfer's Digest, to preview the upcoming inaugural African American Golf EXPO & Forum, inclusivity in our industry, and much more!

May 26, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, welcome special guest Matt Corey, PGA TOUR's Chief Marketing Officer, to explain what the new industry-wide Make Golf Your Thing initiative means for YOUR golf business and our game's growth. Dive into the inspiration behind this movement, insights into golfer/customer trends from 2020, and ideas to implement #MakeGolfYourThing at your course!

April 14, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, highlight the latest from across the golf industry landscape, and talk to Callaway Golf CEO Chip Brewer! Callaway's $2 billion merger with Topgolf caught the attention of those in the golf industry. Find out how this huge deal aims to facilitate growth through entertainment, and ways this can positively impact your golf operation at the course level. Plus, with a plan approved for Topgolf to operate a CA golf course, is this a glimpse into the future of a new golf experience?

March 17, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, highlight the latest from across the golf industry landscape. They discuss some eye-opening research trends, potential back-office impacts from proposed amateur status changes, Olympics + golf, and more!

February 10, 2021

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, highlight the latest from across the golf industry landscape and take questions live! Plus, Jay and Don pinpoint industry-critical portions from Golf Business Conference 2021 and react to and debate specific information featured from #GBC21 presenters!

January 13, 2021 (with special guest Greg Norman)

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and Secretary of the PGA of America, highlight the latest from across the golf industry landscape and take questions live! Plus, special guest Greg Norman, World Golf Hall of Famer, two-time Open Championship winner, and now golf industry CEO and entrepreneur, joins Jay and Don on Golf Business LIVE to discuss many topics, including his bout with COVID-19, his take on the political climate and how it intersects with golf, navigating multiple businesses in a turbulent climate, and much more!

Part 2- USGA's 'Driving Revenue Through the Golfer Journey' | Nov. 19, 2020

David Pierce (USGA), Kris Schoonover and Eric Brey take the Golf Business LIVE stage for part 2 of their comprehensive study "Driving Revenue Through the Golfer Journey: Experience Satisfiers and Dissatisfiers." Part 2 assesses each on-course touchpoint to understand how it contributes to overall satisfaction or creates dissatisfaction with a round of golf.

Part 1- USGA's 'Driving Revenue Through the Golfer Journey' | Nov. 17, 2020

David Pierce (USGA), Kris Schoonover and Eric Brey take the Golf Business LIVE stage for part 1 of their comprehensive study "Driving Revenue Through the Golfer Journey: Experience Satisfiers and Dissatisfiers." This session takes a deeper look at the motivations, expectations and desires that golfers have, while identifying and discussing specific touchpoints at each stage of the journey.

November 11, 2020

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, will highlight the latest from across the golf industry landscape and take your questions! Plus, David Pierce (USGA), Kris Schoonover and Eric Brey will join the program to give a sneak peek of the NGCOA's upcoming two-part webinar series "Driving Revenue Through the Golfer Journey: Experience Satisfiers and Dissatisfiers" presented by the USGA.

October 14, 2020

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, highlight the latest from across the golf industry landscape and take your questions! Plus, Cathy Harbin, Owner of Pine Ridge Golf Course, joins the program!

September 18, 2020

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, highlight the latest from across the golf industry landscape and speak to Jerry Tarde, who has spent four decades with Golf Digest as the Editor-in-Chief, about the state of the industry and things he has his eye on down the road.

August 7, 2020

Jay Karen and special co-host Rock Lucas, Owner of Charwood Country Club and NGCOA Board member, talked about the current golf business landscape. Rock shared how he has navigated the COVID-19 related impacts at his course in South Carolina. Jay also examined the market and legal ramifications of the NBC Sports Group (GOLFNOW) acquisition of EZLinks with Andre Barlow, former trial attorney for the United States Department of Justice Antitrust Division, and Jared Williams.

July 10, 2020

Jay Karen and Don Rea, PGA speak to the latest pressing issues across the golf industry landscape and welcomed on special guest Elliott Ferguson, Chair of the Board for the U.S. Travel Association and CEO of Destination DC. The conversation shed light on the COVID-related economic impacts on facing the travel industry, and they discussed what that means for golf tourism, resorts and destinations.

June 12, 2020

Jay Karen and Don Rea, PGA spoke with Dr. Renee Powell, Owner of Clearview Golf Club and the second ever African-American LPGA Tour player, and Dr. Michael Cooper, Chairman of the 20/20 Golf Diversity Task Force, related to race in America and where it intersects with golf.

Webinar: Paycheck Protection Flexibility Act

June 10, 2020

This webinar will focus on the recently-passed Paycheck Protection Flexibility Act and what it means for small businesses, including more flexibility in using their Paycheck Protection Program loan and applying for loan forgiveness.

June 5, 2020

Jay Karen and Don Rea, PGA reviewed the week in golf business, including important legislation that was passed in the Senate. They concluded with an open conversation about the issues taking place across the country involving race and diversity, and how it intersects with golf.

May 29, 2020

Jay Karen and Don Rea, PGA recapped the very latest in the golf industry, including reaction to the latest legislation out of DC related to the House passing Paycheck Protection Program Flexibility Act of 2020. They wrapped things up with a spotlight on Virtual Women's Golf Day with special guest, WGD Founder Elisa Gaudet.

Webinar: The Framework for a Successful Fundraising Golf Event in Challenging Times

May 27, 2020

Paul Courter, Chief Operating Officer at Perfect Golf Event, will help golf event organizers achieve their goals in challenging times. Organizers are looking for guidance on how to conduct their events safely, and how to attract players and sponsors. Golf courses positioned to provide the right resources will retain events and attract new business in 2020 and 2021.

May 22, 2020

Jay Karen and Don Rea, PGA welcomed John Brown, CEO of Brown Golf, to discuss John's article "Barter and Today's Marketplace." They also revisited the recent webinar featuring U.S. Congressman Joe Cunningham, and looked across the golf landscape as courses resumed operations in all 50 states.

Webinar: Three Tips to Win the Online Marketing Game

May 20, 2020

Mike Loustalot, Co-Founder and Chief Evangelist, Sagacity Golf Technologies, will discuss how you control your destiny when it comes to selling your tee times online. As the golf industry moves through colossal changes to the way business is done, now is the right time to seize control and build your direct to customer online booking capabilities.

SPECIAL Tuesday Edition featuring U.S. Congressman Joe Cunningham and President of Kiawah Island Golf Resort Roger Warren

May 19, 2020

Jay Karen and Don Rea, PGA welcomed special guests U.S. Congressman Joe Cunningham (SC-01) and Roger Warren, President of Kiawah Island Golf Resort and former President of the PGA of America. They discussed the current COVID-19 situation, on-going legislative efforts to help businesses, and additional challenges owners and operators are facing currently and in the future.

May 15, 2020

Jay Karen and Don Rea, PGA recapped the week in the golf industry and took questions in an interactive live Q&A.

Webinar: My State Is Reopening, but My Employees Are Afraid of COVID-19: What Do I Do?

May 13, 2020

Employers should prepare to address the inevitable concerns of their returning workforces, asking “What can I do to protect my employees? What rights do my employees have in this unique work environment? Can my employees simply refuse to return to work due to COVID-19?” Taylor White, Senior Counsel, Foley & Lardner LLP will discuss these concerns and cover the best practices for addressing them, including considerations and requirements under the Occupational Safety and Health Act, the Americans with Disabilities Act, and the Families First Coronavirus Response Act, as well as general information regarding potentially applicable state and local laws and ordinances.

Click here to email Taylor White at tewhite@foley.com for the presentation slides.

May 8, 2020

Jay Karen and Don Rea, PGA were joined by Ron Jaworski, a 17-year veteran NFL quarterback, multi-course owner and operator, business leader and motivational speaker. They discussed the latest in the golf industry and took questions in an interactive live Q&A.

Webinar: Real Estate Tax Assessment - The Impact of Coronavirus

May 6, 2020

Larry Hirsh, President, Golf Property Analysts, will review the fundamentals of real estate tax assessment and the potential impact of Coronavirus on market values.

May 1, 2020

Jay Karen and Don Rea, PGA welcomed special guest Seth Waugh, CEO of the PGA of America, to the program to discuss pressing industry issues.

Webinar: Paycheck Protection Program Forgiveness: How to Maximize this Benefit and Other Federal Program Updates

April 30, 2020

Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB), will address the Paycheck Protection Program (PPP) Forgiveness program guidelines and steps you must take after receiving funds, as well as updates on federal programs for businesses due to Coronavirus.

Webinar: The Way Forward Re-envisioning Operations after Coronavirus

April 29, 2020

Whitney Reid Pennell, Co-Founder and President, RCS Hospitality Group, will discuss how golf and club facility operations will likely change after the COVID-19 crisis: hours of operation, anticipating possible new guidelines for operations and how they may impact new procedures; discussing customers’ expectations and employees’ needs; culminating in ideas to create an action plan for opening in phases and things you can do right now to make your reopening a success.

April 24, 2020

Jay Karen and Don Rea, PGA welcomed special guest Mike Loustalot with Sagacity Golf to discuss demand patterns and pricing in this “new normal” for the golf industry.

Webinar: Improving Cashflow During the Coronavirus Crisis

April 22, 2020

Brian Pfeifer, Vice President for Sales and Business Development, and Kyle Campbell, Payroll Account Manager, at Deluxe Payroll Services discuss labor and HR-related solutions for problems brought upon by the COVID-19 crisis. They'll also speak to steps small businesses can take to improve cash flow during these times, and they'll answer your questions in a live Q&A.

April 17, 2020

Jay Karen and Don Rea, PGA discussed the PGA of America's newest initiative, Golf Emergency Relief Fund, which was established to combat COVID-19 related financial hardships for members of the golf industry. They also talked about what they’d heard from golf courses, discussed the current state of the golf community, and conducted Q&A with attendees.

Webinar: COVID-19 Employee Benefits and Unemployment Insurance Eligibility and Compensation

April 15, 2020

This session will review Phase 2, Families First Coronavirus Response Act (H.R. 6201) which focuses on individuals negatively impacted by the outbreak. We'll review employee sick leave, the Family and Medical Leave Act (FMLA), and the federal support to the employer. We will also explore the expanded unemployment insurance eligibility program as part of the CARES Act.

Guest: Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB). Ms. Wade provides analysis on public policy issues and economic trends affecting small business. She also produces the monthly Small Business Economic Trends survey with NFIB's chief economist.

Click here for the IRS's new Frequently Asked Questions (FAQs) regarding COVID-19-Related Tax Credits for Required Paid Leave Provided by Small and Midsize Businesses

April 10, 2020

Jay Karen and Don Rea, PGA spoke to the previous week's pressing issues, including the Small Business Association’s loan program and related problems, more changes at golf courses, and what’s next out of Washington.

Webinar: COVID-19 Phase III: Coronavirus Aid, Relief, and Economic Security (CARES) Act

April 8, 2020

This session will provide an overview of the key components of the CARES Act, including a review of the latest guidance on filing requirements for the Economic Injury Disaster Loans (EIDL) and the Paycheck Protection Program (PPP), and also the newest application forms and your loan-related questions.

Guest: Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB). Ms. Wade provides analysis on public policy issues and economic trends affecting small business. She also produces the monthly Small Business Economic Trends survey with NFIB's chief economist.
Click here to download this webinar's Powerpoint Presentation

April 3, 2020

Jay Karen and Don Rea, PGA discussed the week’s happenings in the golf industry and at NGCOA, and what members could expect going forward. Then Jay turned the tables on Don and asked how things are going at his course during this unprecedented time. The pair also took live questions from the webinar attendees.