Webinars & Podcasts

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Webinars and Podcasts

The Golf Business LIVE series of webinars, podcasts and live updates from NGCOA will cover the latest happenings in the golf industry, share informative content as it relates to the success of your golf course operations, and offer an interactive question and answer session with attendees. Scroll down to see audio/video from the most recent events.

T
itles, descriptions and guests/speakers/moderators listed below may change according to schedules and availability. Please contact Dave Barton at dbarton@ngcoa.org with any questions or suggestions for topics.

November 11

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, will highlight the latest from across the golf industry landscape and take your questions! Plus, David Pierce (USGA), Kris Schoonover and Eric Brey will join the program to give a sneak peek of the NGCOA's upcoming two-part webinar series "Driving Revenue Through the Golfer Journey: Experience Satisfiers and Dissatisfiers" presented by the USGA.

October 14, 2020

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, highlight the latest from across the golf industry landscape and take your questions! Plus, Cathy Harbin, Owner of Pine Ridge Golf Course, joins the program!

Podcast: Inside Golf Business with Jim Ehret, Ehret Club Consulting; and House Chat with Beth Milito, NFIB

October 1, 2020

In this Inside Golf Business segment, Jim Ehret, Ehret Club Consulting, will touch upon current trends in capital expenditures clubs are planning including golf simulation and gaming, business centers, practice areas, dining options and more.

In this Advocacy segment, Beth Milito, Senior Executive Counsel from the National Federation of Independent Businesses (NFIB) will provide a summary of the U.S. Department of Labor's August guidance on Family Leave and Back to School under the FFCRA - Families First Coronavirus Response Act, to include how it us impacting back-to-school efforts, as well as reminding listeners on how to accommodate employees who require leave as a result of COVID-19 related issues.

September 18, 2020

Jay Karen, NGCOA CEO, and Don Rea, PGA, Owner of Augusta Ranch Golf Club and NGCOA Board Member, highlight the latest from across the golf industry landscape and speak to Jerry Tarde, who has spent four decades with Golf Digest as the Editor-in-Chief, about the state of the industry and things he has his eye on down the road.

Podcast: Owner to Owner with Whitey O'Malley and Justin Smith; and House Chat with Ronnie Miles and Jared Williams

August 20, 2020

In this Owner to Owner segment, Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss current operations at their clubs and their efforts to make the best of 2020.

In this House Chat segment, Ronnie Miles and Jared Williams, NGCOA Co-Directors of Advocacy, provide an update to current legislative and legal matters related to the NGCOA membership and the golf industry.

August 7, 2020

Jay and special co-host Rock Lucas, Owner of Charwood Country Club and NGCOA Board member, talked about the current golf business landscape. Rock shared how he has navigated the COVID-19 related impacts at his course in South Carolina. Jay also examined the market and legal ramifications of the NBC Sports Group (GOLFNOW) acquisition of EZLinks with Andre Barlow, former trial attorney for the United States Department of Justice Antitrust Division, and Jared Williams, NGCOA's Co-Director of Advocacy for legal matters. 

Podcast: Owner to Owner with Don Rea & Allison George; and House Chat with Cathy Harbin

July 23, 2020

In this Owner to Owner segment, Don Rea, Augusta Ranch Golf Club (AZ) and Allison George, Toad Valley Golf Course (IA) discuss current operations and both the bounce back and surge in golfers at their courses coming out of Covid-19 restrictions.

In this House Chat segment, Cathy Harbin, Owner of Pine Ridge Golf Course, will share how SBA Loans, Paycheck Protection Program (PPP) and Emergency Incident Disaster Loans (EIDLs) contributed to her ability to continue business during the initial pandemic-related restrictions, which limited operations to golf-play only.

July 10, 2020

Jay and Don spoke to the latest pressing issues across the golf industry landscape and welcomed on special guest Elliott Ferguson, Chair of the Board for the U.S. Travel Association and CEO of Destination DC. The conversation shed light on the COVID-related economic impacts on facing the travel industry, and they discussed what that means for golf tourism, resorts and destinations. 

Podcast: Episode 54: Kris Strauss, Troon & Whitney Reid Pennell, RCS Hospitality

July 9, 2020

In this Inside Golf Business edition, Kris Srauss, Senior Vice President, Sales & Marketing, Troon, discusses NGCOA membership and Covid-19 operations, now, as well as the potential effects on future operations.

In this House Chat edition, Whitney Reid Pennell, President of RCS Hospitality Group, and sponsor of the NGCOA Hospitality Center at ngcoa.org will discuss recruitment, hiring, and training not only during the pandemic, but processes to consider beyond the current situation.

Podcast: Owner to Owner: Rock Lucas & Del Ratcliffe; and House Chat: John Easterbrook, Jr.

June 25, 2020

In this Owner to Owner segment, Rock Lucas, Charwood Golf Club, West Columbia, S.C. and Del Ratcliffe, Ratcliffe Golf Services, Charlotte, N.C. discuss where they are in the process of operating under the range of guidelines driven by the Coronavirus pandemic. And in this House Chat segment, John Easterbrook Jr., PGA, Chief Membership Officer for the PGA of America, discusses the recently released Back2Golf guidelines and how the PGA of America views the road ahead for golf course owners and operators.

June 12, 2020

Jay and Don spoke with Dr. Renee Powell, Owner of Clearview Golf Club and the second ever African-American LPGA Tour player, and Dr. Michael Cooper, Chairman of the 20/20 Golf Diversity Task Force, related to race in America and where it intersects with golf.

Podcast: Inside Golf Business with Jason DeWall; House Chat with Pat Kelley and Lee Blaylock

June 11, 2020

In Inside Golf Business, Jason DeWall from Astra Communications, discusses the importance of communications to operational efficiency, and how you can improve communications at your facility to support minimal touchpoint expectations and help your bottom line. In House Chat, Pat Kelley of Advance Golf and Lee Blaylock from Find A Game discuss the recurring revenue advantage of having a Practice, Learn and Play (PLP) subscription program at your facility.

Webinar: Paycheck Protection Flexibility Act

June 10, 2020

This webinar will focus on the recently-passed Paycheck Protection Flexibility Act and what it means for small businesses, including more flexibility in using their Paycheck Protection Program loan and applying for loan forgiveness.

June 5, 2020

Jay and Don reviewed the week in golf business, including important legislation that was passed in the Senate. They concluded with an open conversation about the issues taking place across the country involving race and diversity, and how it intersects with golf.

May 29, 2020

Jay and Don recapped the very latest in the golf industry, including reaction to the latest legislation out of DC related to the House passing Paycheck Protection Program Flexibility Act of 2020. They wrapped things up with a spotlight on Virtual Women's Golf Day with special guest, WGD Founder Elisa Gaudet.

Podcast: Owner to Owner: Cathy Harbin and Allison George

May 28, 2020

In this Owner to Owner segment, Cathy Harbin, Pine Ridge Golf Course and Allison George, Toad Valley Golf Course discuss their experiences during the Coronavirus pandemic and the importance of leadership to chart the path forward for their staff and customers.

Webinar: The Framework for a Successful Fundraising Golf Event in Challenging Times

May 27, 2020

Paul Courter, Chief Operating Officer at Perfect Golf Event, will help golf event organizers achieve their goals in challenging times. Organizers are looking for guidance on how to conduct their events safely, and how to attract players and sponsors. Golf courses positioned to provide the right resources will retain events and attract new business in 2020 and 2021.

If you would like to set up a call to discuss how you can partner with Perfect Golf Event, please contact Paul Courter at 877-799-6031 ext. 102 or paul@perfectgolfevent.com.

May 22, 2020

Jay and Don welcomed John Brown, CEO of Brown Golf, to discuss John's article "Barter and Today's Marketplace." They also revisited the recent webinar featuring U.S. Congressman Joe Cunningham, and looked across the golf landscape as courses resumed operations in all 50 states.

Podcast: Inside Golf Business: George Cooper, Forbes Tate Partners; and Owner to Owner: Jeff Hoag and Whitey O'Malley

May 21, 2020

In this episode's Inside Golf Business, George Cooper, Partner, Forbes Tate Partners, discusses future COVID-19 funding legislation and what it means for golf courses, including efforts to keep the "Sin List" out of the CARES Act now and in the future.  

And in Owner to Owner, Jeff Hoag, Co-owner and General Manager of Scott Lake Golf and Practice Center and Whitey O'Malley, Owner and General Manager of Saddleback Golf Club, talk about operational adjustments they've had to make in the wake of COVID-19.

Webinar: Three Tips to Win the Online Marketing Game

May 20, 2020

Mike Loustalot, Co-Founder and Chief Evangelist, Sagacity Golf Technologies, will discuss how you control your destiny when it comes to selling your tee times online. As the golf industry moves through colossal changes to the way business is done, now is the right time to seize control and build your direct to customer online booking capabilities.

SPECIAL TUESDAY Edition featuring U.S. Congressman Joe Cunningham and President of Kiawah Island Golf Resort Roger Warren

May 19, 2020

Jay and Don welcomed special guests U.S. Congressman Joe Cunningham (SC-01) and Roger Warren, President of Kiawah Island Golf Resort and former President of the PGA of America. They discussed the current COVID-19 situation, on-going legislative efforts to help businesses, and additional challenges owners and operators are facing currently and in the future.

May 15, 2020

Jay and Don recapped the week in the golf industry and took questions in an interactive live Q&A.

 

Podcast: Inside Golf Business: Spencer Hadelman, Founder and CEO of Advantage Marketing

May 14, 2020

Spencer Hadelman, Founder and CEO of Advantage Marketing, discusses marketing best practices related to coming out of the Coronavirus crisis.

Webinar: My State Is Reopening, but My Employees Are Afraid of COVID-19: What Do I Do?

May 13, 2020

Employers should prepare to address the inevitable concerns of their returning workforces, asking “What can I do to protect my employees? What rights do my employees have in this unique work environment? Can my employees simply refuse to return to work due to COVID-19?” Taylor White, Senior Counsel, Foley & Lardner LLP will discuss these concerns and cover the best practices for addressing them, including considerations and requirements under the Occupational Safety and Health Act, the Americans with Disabilities Act, and the Families First Coronavirus Response Act, as well as general information regarding potentially applicable state and local laws and ordinances.

Click here to email Taylor White at tewhite@foley.com for the presentation slides.



May 8, 2020

Jay and Don were joined by Ron Jaworski, a 17-year veteran NFL quarterback, multi-course owner and operator, business leader and motivational speaker. They discussed the latest in the golf industry and took questions in an interactive live Q&A.


Podcast: Inside Golf Business: Virtual Women's Golf Day & the 5th Annual Women's Golf Day

May 7, 2020

Elisa Gaudet, President, Executive Golf International and Founder, Women's Golf Day, will discuss her COVID-19 adjustments to Women's Golf Day, including a June 2nd Virtual Women's Golf Day and the 5th Anniversary of Women's Golf Day being held September 1, 2020.

Webinar: Real Estate Tax Assessment - The Impact of Coronavirus

May 6, 2020

Larry Hirsh, President, Golf Property Analysts, will review the fundamentals of real estate tax assessment and the potential impact of Coronavirus on market values.


May 1, 2020

Jay and Don welcomed special guest Seth Waugh, CEO of the PGA of America, to the program to discuss pressing industry issues.


Webinar: Paycheck Protection Program Forgiveness: How to Maximize this Benefit and Other Federal Program Updates

April 30, 2020

Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB), will address the Paycheck Protection Program (PPP) Forgiveness program guidelines and steps you must take after receiving funds, as well as updates on federal programs for businesses due to Coronavirus.


Podcast: Touchless Technologies

April 30, 2020

Dave Barton, NGCOA Director of Education and Programs, and Dale Merritt, CEO of Golfpay, discuss the "Park and Play" program's social distancing guidelines and touchless technologies for golf, now and in the future.

Webinar: The Way Forward Re-envisioning Operations after Coronavirus

April 29, 2020

Whitney Reid Pennell, Co-Founder and President, RCS Hospitality Group, will discuss how golf and club facility operations will likely change after the COVID-19 crisis: hours of operation, anticipating possible new guidelines for operations and how they may impact new procedures; discussing customers’ expectations and employees’ needs; culminating in ideas to create an action plan for opening in phases and things you can do right now to make your reopening a success.



April 24, 2020

Jay and Don welcomed special guest Mike Loustalot with Sagacity Golf to discuss demand patterns and pricing in this “new normal” for the golf industry.


Podcast: Health at Home During The Coronavirus Pandemic; Hands-Only CPR

April 23, 2020

Dr. Andersen gives startling statistics and shares critical information about "Hands-Only CPR", a PGA of America initiative. Hands-only CPR can triple the chance of survival. Golf courses are the 5th most common place for sudden cardiac arrest... and with COVID-19's stay-at-home orders, now more heart attacks will happen at home. Don't wait to get to the hospital; learn how to perform life-saving procedures without mouth-to-mouth contact.

Visit HandsOnlyPGA.org for a training video, and golf course specific heart-safe protocols, procedures and posters.

Guest: Dr. Holly S. Andersen, Attending Cardiologist and Associate Professor of Clinical Medicine at the New York-Presbyterian Hospital, Weill Cornell Medical Center. She is also the Director of Education and Outreach for The Ronald O. Perelman Heart Institute.

Webinar: Improving Cashflow During the Coronavirus Crisis

April 22, 2020

Brian Pfeifer, Vice President for Sales and Business Development, and Kyle Campbell, Payroll Account Manager, at Deluxe Payroll Services discuss labor and HR-related solutions for problems brought upon by the COVID-19 crisis. They'll also speak to steps small businesses can take to improve cash flow during these times, and they'll answer your questions in a live Q&A.


April 17, 2020

Jay and Don discussed the PGA of America's newest initiative, Golf Emergency Relief Fund, which was established to combat COVID-19 related financial hardships for members of the golf industry. They also talked about what they’d heard from golf courses, discussed the current state of the golf community, and conducted Q&A with attendees.


Podcast: House Chat: Improving Cashflow During the Coronavirus Crisis

April 16, 2020

Kyle Campbell, Account Manager, and Brian Pfeifer, VP Sales and Business Development at Deluxe Payroll Services talk about how to improve cash flow during the coronavirus crisis.

Webinar: COVID-19 Employee Benefits and Unemployment Insurance Eligibility and Compensation

April 15, 2020

This session will review Phase 2, Families First Coronavirus Response Act (H.R. 6201) which focuses on individuals negatively impacted by the outbreak. We'll review employee sick leave, the Family and Medical Leave Act (FMLA), and the federal support to the employer. We will also explore the expanded unemployment insurance eligibility program as part of the CARES Act. 

Guest: Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB). Ms. Wade provides analysis on public policy issues and economic trends affecting small business. She also produces the monthly Small Business Economic Trends survey with NFIB's chief economist.

Click here for the IRS's new Frequently Asked Questions (FAQs) regarding COVID-19-Related Tax Credits for Required Paid Leave Provided by Small and Midsize Businesses


April 10, 2020

Jay and Don spoke to the previous week's pressing issues, including the Small Business Association’s loan program and related problems, more changes at golf courses, and what’s next out of Washington.


Podcast: Owner to Owner: NGCOA Board President Steve Graybill

April 9, 2020

Steve Graybill, owner of Foxchase Golf Club and NGCOA Board President, discusses the efforts NGCOA is undertaking to provide education and resources for owners and operators. From new webinars, to more frequent podcasts, and weekly interactive Friday forums that address the challenges brought on by this pandemic, Steve highlights new resources and communications vehicles that can assist golf courses through these trying times.

Webinar: COVID-19 Phase III: Coronavirus Aid, Relief, and Economic Security (CARES) Act

April 8, 2020

This session will provide an overview of the key components of the CARES Act, including a review of the latest guidance on filing requirements for the Economic Injury Disaster Loans (EIDL) and the Paycheck Protection Program (PPP), and also the newest application forms and your loan-related questions.

Guest: Holly Wade, Director, Research and Policy Analysis, National Federation of Independent Business (NFIB). Ms. Wade provides analysis on public policy issues and economic trends affecting small business. She also produces the monthly Small Business Economic Trends survey with NFIB's chief economist.
Click here to download this webinar's Powerpoint Presentation


April 3, 2020

Jay and Don discussed the week’s happenings in the golf industry and at NGCOA, and what members could expect going forward. Then Jay turned the tables on Don and asked how things are going at his course during this unprecedented time. The pair also took live questions from the webinar attendees.