2007 Presentations

Please click on the links below to view the presentations from the 2007 MCO Retreat. All downloads require Microsoft PowerPoint to view presentations.

• Audience Response Results (ppt)
• ARS MCO2007 Reports (xls)
• Capturing More Than Your Fair Share of Customer Leisure Time (ppt)
• Environmental Institute Update (ppt)
• Financial Benchmarks (ppt)
• NGCOA Money Talks - Deal Structures and Terms (ppt)
• The Secret Sauce of Customer Experience Management (ppt)