 |
|
|
Keynote Speaker Rob Rush
Rob Rush
 Rob co-founded LRA Worldwide
and is the Company's CEO. Headquartered in Philadelphia, LRA is a leader in the
rapidly-evolving space called Customer Experience Management (CEM). LRA helps
companies "operationalize" their brand promise, ensuring the organization is
aligned from the CEO on down to truly connect with their customer's hearts and
minds, and deliver exceptional customer experiences that drive customer
satisfaction, loyalty, and profitability.
Rob came out of the hospitality industry, and that's
where the firm first focused. Today, LRA hospitality industry clients include
Starwood Hotels & Resorts Worldwide, MGM Mirage, Hilton, Oberoi, Preferred
Hotels, Hyatt and others. LRA's fastest growing sector has been Sports &
Entertainment, where everyone seems to be seeking ways to put more people in
the seats. LRA clients include The NBA, Churchill Downs, Indianapolis Motor
Speedway, Live Nation, Stowe Mountain Resort, ARAMARK, Delaware North
Companies, the Washington Nationals of Major League Baseball, and others. In
the golf business, LRA works with Troon Golf, the TPC, and the golf divisions
of homebuilder's Toll Brothers and WCI Communities. LRA clients in other
industries include NetJets, IBM, Albertson's, VIA Rail Canada, Westfield
Insurance and more.
Rob is a regular contributor to a variety of
marketing, branding, and trade publications, including Brandweek, Adweek,
Casino Journal, Hotel Business, Golf Business, and Resort &
Recreation. Rob also serves on the National Hotel Executive Hospitality
Forum Editorial Board and is active in the National Institute of Golf
Management (NIGM). Rob is a frequent spokesperson on customer experience and
branding, and has presented at numerous industry conferences and corporate
functions. Rob is a graduate of Cornell University and is a member of the
Cornell Real Estate Council.
Rob Rush
President & CEO LRA Worldwide, Inc.
Suite 200 300 Welsh Road
Horsham, PA 19044.2263, USA
+1.215.449.0301
www.lraworldwide.com
rob.rush@lraworldwide.com
|
|
|
|
