Hospitality Center Hospitality is the cornerstone of an outstanding customer experience
About the Presenter: Whitney Pennell is owner and President of the award winning consulting company, the RCS Hospitality Group (formerly Reid Consulting Services)
Then, listen in as Michael welcomes Whitney Pennell (23:00 – 47:00), RCS Hospitality Group's founder and president, for an enlightening House Chat as they discuss trends and tactics in workforce management. Plus, NGCOA members Leo Lynne (FL) and Wayne Rohauer (MD) join the discussion to share their successes with RCSU's virtual training and the positive impact felt across their operations. RCS Hospitality is the sponsor of NGCOA's online Hospitality Center and a Smart Buy partner! #Hospitality #Advocacy
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Join us for this webinar as we discuss the top seven tips to creating a motivated work environment in your operation About the Presenter: Whitney Pennell is owner and President of the award winning consulting company, the RCS Hospitality Group (formerly Reid Consulting Services)
Presented by Whitney Reid Pennell The service culture at your course is one of the cornerstones upon which the entire customer experience is built. Service IS your competitive advantage! The process of creating a strong service culture begins with identifying the culture you actually have;...
(October 23, 2019) – The National Golf Course Owners Association (NGCOA) and RCSU (RCSUniversity), the virtual training division of RCS Hospitality Group, will provide NGCOA members with curated hospitality training resources to elevate their brands and grow their golf businesses
The National Golf Course Owners Association (NGCOA) and RCSU (RCSUniversity), the virtual training division of RCS Hospitality Group, will provide NGCOA members with curated hospitality training resources to elevate their brands and grow their golf businesses. Under this agreement, RCSU will be the founding sponsor of NGCOA’s new “Hospitality Center,” a web-based portal which will house resources including, but not limited to, videos, podcasts and webinars on a variety of topics for managers and employees of public and private golf facilities
Whitney Reid Pennell, RCS Hospitality Group, talks about how hospitality offerings are changing the bottomline for golf organizations; Whitey O'Malley and Del Ratcliffe discuss pending legislative issues impacting the golf industry ; and Mark Leddy, GM Cadillac, fills listeners in about the car manufacturer's partnership with NGCOA